Our policy lasts 30 days from when your product arrived according to the tracking # we sent you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return/refund, your item must be unused, free from dirt, dust or damage and in the same package and condition that you received it. If your return passes our inspection, you may receive an exchange, store credit, or a refund.
To begin the return or exchange process, please send us an email at firstname.lastname@example.org and we will reach out to you within 2-3 business days, thank you for your patience! Please include the following in your email to us:
NOTE: Like Amazon, the customer is responsible for the two-way shipping for an exchange, return or refunded products. We will not refund your shipping costs for a return, exchange or refund.
Q: Can I return my jacket/product for a full refund if..
The answer to the above questions is a resounding YES! As long as it is within 30 days of purchase. All we want in this world is for our customers to be happy and satisfied. You can send us a note at email@example.com and we’ll be in touch. You can also contact us at firstname.lastname@example.org.
What if I....
The answer to the above questions is: no. We gotta draw the line somewhere, so please use your best judgment when reaching out about refunds. We understand that stuff happens, but we do stand by our products and our policies!