Returns & Exchanges
Ravean™ Return & Exchanges Policy
Our policy lasts 30 days from when your product arrived according to the tracking # we sent you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return/refund, your item must be unused, free from dirt, dust or damage and in the same package and condition that you received it. If your return passes our inspection, you may receive an exchange, store credit, or a refund.
To begin the return or exchange process, please send us an email at firstname.lastname@example.org and we will reach out to you within 2-3 business days, thank you for your patience! Please include the following in your email to us:
- Your full name
- Contact information
- Order number
- Reason for the return
- Please let us know if you would like to return or exchange your item. If you need an exchange, please specify the new size and gender you would like to receive.
NOTE: Like Amazon, the customer is responsible for the two-way shipping for an exchange, return or refunded products. We will not refund your original shipping costs for a return or exchange.
Q: Can I return my jacket/product for a full refund if..
- I hate it
- It shows up damaged
- It was a gift and I/they don't want it
- I changed my mind after opening it
The answer to the above questions is a resounding YES! As long as it is within 30 days of purchase. All we want in this world is for our customers to be happy and satisfied. You can send us a note at email@example.com and we’ll be in touch. You can also contact us at firstname.lastname@example.org.
What if I....
- Wore the product
- Smoked in the product
- Did something to cause the product to smell
- Spilt something on the product
- Lost the product
- Damaged the product
The answer to the above questions is: no. We gotta draw the line somewhere, so please use your best judgment when reaching out about refunds. We understand that stuff happens, but we do stand by our products and our policies!